Frequently Asked Questions
How much does delivery cost?
UK mainland delivery is £9.54 Inc. VAT. (£7.95 exc. VAT) or Free on orders over £200.
How long will it take for my order to arrive?
Lead times can vary by product, see product page for more information. If you need an item quicker it may be possible to pay for express delivery, depending on the product. If you need a product by a certain date let us know and we will see what we can do. Tel: 01359 242000. Email: email@example.com
Do you deliver to countries outside of the UK?
Based outside mainland UK? Orders cannot be placed online but we can offer a competitive quote for the delivery of products to countries within Europe. Please call +441359 242000 or email firstname.lastname@example.org for a quote.
What if I want to change or cancel my order?
Please give us a call on 01359 242000 (Monday-Friday, 9-5) if you need to alter or cancel an order before the goods have been dispatched.
What is your returns procedure?
We are confident in our products but if our product does not meet your expectations or is faulty please contact us within 14 days of receiving the order. (Exceptions to this include manufacturing defects which are covered under a 12-month warranty)
If you need to return a product please drop us an email to email@example.com or call us (M-F, 9-5) on 01359 242000 for more information about how to correctly return your product so that a full refund can be issued.
Do your products have warranties?
All of our products sold on this website offer a 12-month warranty against manufacturing defects, unless otherwise specified. In the event of a manufacturing defect, please give us a call on 01359 242000 (M-F, 9-5) to discuss options.
Need it quickly?
Are my personal details safe?
Our website holds an SSL secure certificate meaning that any personal details you submit through this website are protected.
Once you click the checkout button you will need to fill out all of your details and pay using Stripe, which is used by millions of companies in over 120 countries. You can read more about them here.
Got a query about a purchase, order or product?
Cant find the answer to your question? Please contact us.
frequently asked questions